Customer Service Masterclass (1)
Date: 19th May 2015
Location: The St. James's Club, 45 Spring Gardens, Manchester, M2 2BG
Time:
9:30am -
4:00pm
Theme:
Business Strategy, Open new markets & Export, Start a business
Sorry this event has already taken place - please see our forthcoming events list
The Customer Service Masterclass will cover:
- How to develop the right type of relationship with your customers
- How to talk to and understand your customers better
- How to deal with and learn from complaints
- How to understand customers’ journeys and where your product/service fits