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Invitation to Tender: MS Dynamics (CRM) – system procurement and installation: Ref T22069

GC Business Growth Hub objective is to introduce a new CRM product that optimises outcomes for GC Business Growth Hub (data, service delivery, social and economic impact etc.)

GC Business Growth Hubs IT infrastructure is dominated by Microsoft's architecture and Dynamics has been selected as the preferred product of choice. Some pre staged project work has already begun to define specific requirements internally. High level and mid-level requirements to support the procurement process have been defined and are attached as an additional schedule to this tender.

We are looking for a partner to support us with procurement, installation, configuration, and knowledge transfer leveraging the suppliers knowledge and experience of the platform, plus any pre-developed packages and additional configuration, to support our business needs.

Additionally, we need our selected partner to support us with moving our ways of working forwards to streamline our processes and specifications that currently underutilise the capability of the platform, we would welcome creativity and guidance to maximise the benefit for both colleagues and staff.


Duration and Budget

The contract period will be from the award date until the 31st December 2023, with an option for an additional 12 months extension.

The likely value of activity under this framework will be between £100,000 and a maximum of £200,000 excluding VAT.


Deadline for Receipt of Tender

Tenders will be accepted until the 10:00 on the 27th February 2023.


ITT Documents

You are required to make your ITT submission via the Growth Company Panacea e-tendering platform.   You are required to complete a basic registration as a supplier on with Panacea at the following web address:

Once registered, you will receive an email granting you access to the site. Your ITT submission will be made on the Panacea Portal.