Skip to content

Invitation to Tender for Digital Transformation and CRM Maintenance/Development

GC Business Growth Hub wishes to appoint a provider to enter into a Contract for the delivery of web-based application development/maintenance and strategic Digital Transformation support.

GC Business Growth Hub is looking to work closely with a creative and strategic digital partner to reinforce our commitment to digital transformation of the organisation through maintenance and continuous improvement of our customer relationship and contracts management system 'BASIL', as well as future planning of the GC Business Growth Hub’s digital transformation strategy.

BASIL is a web-based application delivering CRM type functionality to improve the client journey from initial interest to being recommended to many services which meet their business needs. It is also a contracts management tool that helps staff record and monitor KPIs that are compliance checked and verified by our contracts team. Currently, there are 170 active users of the application. The provider will give on-going support for the in-house application management, addressing application functionality and usability issues as and when required including weekly/monthly calls with in house lead as required.
The provider will also work with GC BGH to create a revised digital strategy that includes the Application, as well as other business requirements as they are identified.

Period of Contract: The contract period will be for 2 years, commencing from the 1st Feb 2019 ending on the 31st January 2021 with an option, to be exercised at GM Business Support Limited sole discretion for an 2 additional periods of one year.

Value of Tender: The likely value of activity under this framework will be between £100,000 and a maximum of £1,000,000 excluding VAT.

Deadline for Receipt of Tender : Tenders must be submitted in the required format and be returned by 13:00 on Thursday 29th November 2018.

ITT Documents: You are required to make your ITT submission via The Growth Company In-tend e-tendering platform. You are required to complete a basic registration as a supplier on the In-tend Supplier Platform at the following web address: https://in-tendhost.co.uk/manchestergrowthcompany/aspx/Home

Please note that all mandatory fields (highlighted in yellow on the In-Tend Portal) must be completed in order to register your organisation.

Once registered, you must log into the system, express your interest in the opportunity on In-Tend and automatically download the ITT documentation. Your ITT submission will be made on the In-tend Portal.