Customer Retention in the time of Cost of Living Crisis
27 October 2022
Why is customer retention so important? Retaining existing customers usually costs less than acquiring new ones, especially during the Cost of Living Crisis.
Why is customer retention so important? Retaining existing customers usually costs less than acquiring new ones, especially during the Cost of Living Crisis.
A recent study suggests that even a slight increase of 5% in customer retention can significantly increase profits. In addition, returning customers signify customer satisfaction and assures business owners that they are providing value to their customers.
On our Innovation page, Salma Chaudhry our Innovation Eco System Network Manager shares a few tips to help increase customer retention.
You can read this blog at the link below.