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Having Difficult Conversations With Employees

Date: 3rd March 2017
Location: Central Manchester
Time: 8:30am - 11:00am
Theme: Business Strategy, Open new markets & Export, Start a business

Sorry this event has already taken place - please see our forthcoming events list

First in a series of 3 Workshops. Taking 4 scenarios participants will be exposed to a range of tools and techniques to apply when having difficult conversations with employees or colleagues.

Using the Mirror, Signal, Manoeuvre strategy, Talent will show good and bad methods further demonstrating the potential impact of both.

The workshop discusses actively 5 key areas where difficult conversations are typically triggered from - performance, behaviors, absenteeism, health and non-work related. 

Attendees will be able to take away techniques that both identify root causes of challenges and best practice in supporting, adjusting, solving or signposting.

What will attendees learn / take away from the session? 

Techniques to manage difficult conversations for optimum outcomes and minimal team and business disruptions. Ways in which to mange own emotions, pre, during and post difficult conversations and how to handle the unexpected. 

Who's Delivering

Founder and MD, Katie, is simply passionate about providing clients with the exact, business appropriate, HR and Recruitment solution that they need. Her mission is to provide a joined-up approach to HR and recruitment; in her eyes the two should always be working together. With over 15 years’ experience of working in HR and recruitment across a wide range of businesses and sectors, she understands the key role that HR plays in helping a business owner deliver their business strategy. As a psychology graduate, she blends her understanding of people with her commercial acumen and her understanding of HR. She and her team of work closely with business owners and their senior teams to ensure that they fulfill their all things people obligations and help them shape an effective and efficient workforce through the design and implementation of a bespoke HR and recruitment strategy.

Not forgetting the blended recruitment approach that opposes the big fee approach. All with the mission of stimulating and supporting client business growth and success. Katie has authored course materials for the Recruitment & Employment Confederation (REC); and has been a Study Coach for numerous students per year. She has written for a number of HR and management magazines including for The Edge and the magazine for the Institute of Leadership & Management. Katie also has a full BPS level A&B psychometric qualification


8.30am – 9.00am

Arrival and Networking

9.00am – 9.15am

Introduction to host, H&S, outline purpose

9.15am – 9.45am

Role play from Talent

9.45am  – 10.00am

Mirror Signal Manoeuvre

10.00am – 10.25am

5 areas of challenges

10.25am – 10.30am


10.30am – 10.45am


10.45am – 11.00am


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