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New ‘Time Out to Help Out’ campaign launched for workers to still get paid when they are requested to self-isolate

Andy Burnham, Mayor of Greater Manchester and Steve Rotheram, Mayor of Liverpool City Region, plus the General Secretary of the TUC, have launched a new national campaign for workers who need to self-isolate under the NHS Test and Trace system.

Andy Burnham, Mayor of Greater Manchester and Steve Rotheram, Mayor of Liverpool City Region, plus the General Secretary of the TUC, have launched a new national lobbying campaign called ‘Time Out to Help Out’ for workers to still get paid when they are requested to self-isolate under the national NHS Test and Trace system. The campaign is also backed by Unison, GMB, Usdaw, Unite and CWU as well as businesses.

Requesting people to self-isolate when they are told they have been in contact with someone with Covid-19 is vital to control the spread of the virus, protect others and save lives.There are a significant number of people who are being requested to self-isolate with more than 22,000 contacts identified in Greater Manchester already.

We also know from Government figures only 79% of those who tested positive could be reached and asked to provide information about their contacts. Of those reached, 20% of people contacted through Test and Trace didn’t give any further contacts. In total, this leaves a significant gap in the number of people who should be self-isolating. The reason for this is because some people lose their pay if they are requested to self-isolate for 14 days and are unable to work from home.

The loss of income will vary depending on specific circumstances and can include: 

  • Employees who are able to claim Statutory Sick Pay but for whom this is a significant drop in their income, being paid at £95.85 per week – SSP amounts to 21% of the median weekly earnings of workers in Greater Manchester and 22% in Liverpool City-Region;
  • Employees who are not entitled to Statutory Sick Pay because their incomes are too low. There are at least 90,000 employees in Greater Manchester and 47,000 in Liverpool City Region who are this position – the majority will be employed in sales and customer services, process, plant and machine operatives, cleaners, bar staff, shelf stackers, hospital porters, etc;
  • The self-employed who do not have an income if they are not working and even if they are able to claim Universal Credit (which will depend on individual circumstances) it is likely to be lower than their usual income. There are 186,000 people self-employed in Greater Manchester, and 84,000 in Liverpool City Region.

This financial loss will become even more acute as the furlough scheme is phased out and more people return to work. 

Mayors Burnham and Rotheram are calling for employees to still be paid their full normal wage if they are requested to self-isolate and are unable to work from home. Employers should then be able to claim that payment back from the Government.

Where the employee is receiving Statutory Sick Pay, the employer should be able to claim back the difference between Statutory Sick Pay and their normal wage from the Government.

In the case where someone is self-employed, requested to self-isolate and is unable to work from home, they should be able to claim for loss of earningsThe campaign suggests this be done in the same way as Jury Service or under the Self-Employed Income Support Scheme. Under the Jury Service process, people can claim for loss of earnings, up to a maximum daily amount.

“NHS Test and Trace will never work properly until all employees are supported to follow its requests. It’s right that everybody plays their part in helping to get Covid-19 under control. But what’s not right is forcing some of our workers – many doing the lowest paid jobs or self-employed – to make a choice between self-isolating or face a drastic loss of income.

"That’s why we’re proposing an alternative system that’s currently in place to make sure workers are paid fairly if they are requested to self-isolate.

“Only by ending the pay penalty will we see the national NHS Test and Trace service reach everyone they need to, which is currently standing at 53% in Greater Manchester.”

Mayor of Greater Manchester, Andy Burnham

“A fully functioning track and trace system is our best hope of stopping the spread of the Coronavirus and giving people the confidence to go about their lives safely. However, with no guarantee that their incomes will not be hit, millions of people - many who can’t work from home or are self-employed - will be dreading the idea of being asked to self-isolate.

“We cannot beat this virus by asking people to choose between putting food on the table or keeping their communities safe. People should be supported, not penalised, for doing the right thing and isolating at home. As the Government are right to want self-isolating to be seen as a national duty. But when performing other national duties like jury service, we do not expect people to be left destitute. This should be no different.”

Metro Mayor of the Liverpool City Region, Steve Rotheram

"We all want test and trace to work. But it's not viable to ask workers to self-isolate if that means they are plunged into financial hardship. Until ministers fix this problem, people will continue to struggle to follow official advice.

"Wherever possible, employers should do the right thing and pay workers their full pay. But the government must also ensure that every worker gets financial support. Too many- including the 2 million who currently don't qualify for sick pay, or the seven million only getting SSP – will not be able to afford to isolate.”

Frances O’Grady, TUC General Secretary

“I’ve been speaking to businesses and they want to do the right thing by their employees. Many of them will be supporting the campaign for a fairer system to pay their staff properly. This health pandemic has devastated a lot of businesses and impacted on jobs and incomes. The business community don’t want to go back to normal; they want to go forward to better and that includes making sure workers are supported when they need to self-isolate.”

Lou Cordwell, Co-Chair of the Greater Manchester Local Enterprise Partnership

Find further information on the Time Out to Help Out campaign is here.

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The information provided is meant as a general guide only rather than advice or assurance. GC Business Growth Hub does not guarantee the accuracy or completeness of this information and professional guidance should be sought on all aspects of business planning and responses to the coronavirus. Use of this guide and toolkit are entirely at the risk of the user. Any hyperlinks from this document are to external resources not connected to the GC Business Growth Hub and The Growth Company is not responsible for the content within any hyperlinked site.

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